Privacy Policy

About this policy

This policy explains how PGC Insurance Agency LLC (“PGC,” “we,” “us”) handles information collected through pgcinsurance.com, its quote inquiry forms, and related agency communications. Insurance carriers and other websites may have their own privacy policies. This policy does not replace privacy notices provided with an insurance application or policy.

Information we collect

When you request assistance, we collect the information you provide, such as your name, phone number, email address, ZIP code, insurance interests, language preference, and the content of your messages. If you choose SMS messaging, we record your consent choices, the consent language displayed, the source form and the time of your choice. When needed for a quote, our team may request additional driver, vehicle, property or coverage information through an appropriate channel.

Our website and technology providers may process technical information needed to operate and protect the website, including IP addresses, browser and device information, pages requested, and diagnostic or security logs. Cookies and similar technologies may support website functionality. Additional analytics or advertising technologies, if introduced, require appropriate disclosure and choices. Do not send Social Security numbers, payment card information, passwords or sensitive documents through the general quote form or SMS.

How we use information

We use information to respond to inquiries, prepare requested quotes, connect you with agency staff, manage appointments and follow-up, maintain communication preferences and consent records, protect our systems, and comply with applicable obligations. Marketing texts are sent only where we have the required permission; requesting a quote does not require you to agree to marketing texts.

When information is disclosed

Information may be provided to authorized agency personnel and service providers that support website hosting, customer relationship management, communications, security and recordkeeping, including Base44 and HighLevel/LeadConnector as used for these services. When you ask us to obtain insurance options, we may provide necessary quote information to insurers or other insurance service providers involved in your request. Those organizations handle information under their applicable notices and obligations. Information may also be disclosed when required by law or necessary to protect legal rights or prevent fraud.

We do not sell information submitted through this website. Mobile phone information, SMS opt-in records and text-message consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. Service providers may process this information solely to perform services on our behalf, such as delivering messages. Your SMS consent is not transferred to insurers or other businesses for their independent marketing.

Cookies, analytics and tracking

The code of this website does not set analytics or advertising cookies, does not use cross-site tracking pixels, and does not include third-party advertising networks. To keep the site working, your browser requests resources from service providers: our website platform and hosting, font delivery, the LeadConnector (HighLevel) chat widget shown on the pages, and an address lookup service when you start typing an address in the home insurance form. Those providers receive technical information such as your IP address and browser details and may set their own cookies or similar technologies under their own policies.

Because we do not use these technologies for advertising or cross-site behavioral tracking, we do not currently detect or respond to browser “Do Not Track” or Global Privacy Control signals. If we add analytics or advertising technologies, we will update this policy and provide the applicable choices before doing so.

Your communication choices

SMS enrollment is optional. Reply STOP to a text to end the associated text-message program; reply HELP for assistance. You may also request a communication preference change through support@pgcinsurance.com. A limited confirmation message may be sent after an opt-out. Email marketing messages, where used, provide an unsubscribe method. Necessary service communications and records may continue where permitted by law and consistent with your request.

Access, corrections and privacy requests

Contact support@pgcinsurance.com to ask about information you provided, request a correction, or make an access or deletion request. We may verify your identity before acting. Applicable privacy rights depend on the information and the laws that apply; insurance and recordkeeping rules can require retaining certain information or limit deletion. We will respond as applicable law requires. We do not penalize you for exercising applicable privacy rights.

Retention and security

We retain information for the period reasonably needed to handle your request, service an insurance relationship, document consent or opt-out preferences, resolve disputes, and meet applicable legal and recordkeeping obligations. We use safeguards intended to protect information, but no online system or transmission can be guaranteed completely secure.

Children and outside links

This website is intended for adults seeking insurance assistance and is not directed to children under 13. Contact us if you believe a child submitted information without appropriate authorization. Links to insurer and other third-party websites take you to services with their own privacy practices.

Changes and contact

We will post changes on this page and update its effective date. Material changes will be communicated as required by applicable law. For privacy questions, contact PGC Insurance Agency LLC at support@pgcinsurance.com.